services that transform
For all your complicated needs
From working with organizations that are more than 200 years old to emerging businesses that are trying to do digital right from the start, we have the services to get you where you need to be.
Do you have a barrier that you need to breakthrough? Are you trying to do something that you’ve done in the past but not succeed? Our innovation workshops are purpose-built to help you solve these challenges. The process begins with a consultation, identification of success criteria, and stakeholders. We’ll then design the day of activities and work through logistics. We’ll execute the workshop with your team and deliver a readout within 48 hours.
These sessions can range in duration depending on your needs. Connect with us today to see how we can help.
Personas are the foundation for being a customer-centric organization. By identifying your customers, their attributes, and drivers you’ll be able to start matching your business capabilities to their needs. Without them you could blindly pursue investments in products that your customers don’t need.
Let your digital transformation expert validate your existing personas or help you create new ones.
Customer journey maps
Once you’ve established a solid foundation of personas the next step is understanding their day. How do they engage with your product, service, or brand? What tools do they use and where are their pain points during the engagement process?
These questions and others are answered during the journey mapping activity. Connect today to see how we can help.
Digital transformation readiness
Is your organization ready to transform? What is the appetite for change? Who are your transformation advocates? Many digital transformations fail due to a lack of buy-in. Your digital transformation expert will analyze and empathetically understand where you are in the process. We’ll capture skillsets, inflight projects, and digital platforms to create an ecosystem of what you have.
From there, we’ll be able to capture the opportunities ahead of your transformation effort.
Understanding the world of digital can be intimidating. The technology changes quickly, methods redefined, and customer expectations are ever more demanding. However, taking the first step of asking your “why” questions helps to establish the roadmap ahead. We’ll work with you to prompt, probe, and record where your brand and organization desires and needs to go to stay relevant and ready for the challenges ahead.
Connect with your digital transformation expert to discuss your strategy needs.
You want a micro services based architecture. You want to create new products. Do these drivers align with your brand? Do they support the mission of the organization or are you reacting to outside or internal influences? Sometimes you need to augment or revise your mission but often you need to align your initiatives with your brand so that you can support the reason why the organization exists.
We’ll review your brand, survey your customers, and put those results against your upcoming or inflight projects. We’ll have a good picture of what needs to happen next to achieve brand alignment.